London Clocks customer feedback blog

Kind words from British Columbia

2011-06-24T11:11:00.002-04:00

I wanted to let you know how much I really appriciated your great service. I would HIGHLY recommend
any one to do buisness with you.You are the very best. Even though what ended up being a
very minor problem with my clock you stopped at nothing to keep me a very happy customer.
If anyone asked me where to shop for a clock I would be only to happy to give your phone
number or e-mail address. God Bless you and may you have many great years of doing buisness.
No one deserves it more than you!! It's been a real pleasure doing buisness with you.

Thanks so much once again
Sandra

From Orlando....

2011-06-24T09:23:00.003-04:00

Mr. Maples:

You sell and deliver a lot of clocks in a years time but I hope you will still remember me since my purchase and delivery were recent. You delivered my clock on Saturday evening, January 8, 2011 to my home in Orlando, Florida.

While I know my grandfather clock is not the top of the line that you sell, I cannot begin to tell you how much I am enjoying having it in my home. The craftsmanship is excellent. The price I paid for it is less than what I paid for my other grandfather clock I purchased 32 years ago when I first set up housekeeping. My new clock is of better quality than my original, more expensive clock (even though I love it dearly).

Thank you for providing such a quality product. I am sure this is a clock I will be able to hopefully enjoy for many years and will be proud to leave to one of my nieces for her enjoyment in the future.

I will not hesitate to recommend you to others in the future.

Thank you,

Tamara A.

Friends from San Jose.

2009-03-29T16:17:00.001-04:00

Hi Gary, hope you are doing well.

Wanted to tell you, that we love our clock and the total way that you 
installed it and explained how to maintain it.

As we said to you - we bought the clock because we wanted one and 
thought it was the right thing to do in these difficult times.

I hope you and your business are doing well

Thank you
Nick & Angelina

A note from Arizona

2009-02-16T12:21:00.004-05:00

Just a note of thanks to this fine Internet Establishment "London Clocks". I placed an order for my cherished dream of owning a Grandfather Clock. To my joy, It arrived just prior to Christmas 2008. But to my sorrow, it arrived damaged. I immediately phoned London Clocks and spoke with Mr. Maples (the owner of London Clocks). He assured me that I would receive a replacement clock in January, but to just keep the one currently through the holidays and enjoy it. Throughout the month of January, Mr Maples kept communicating to me with the arrival date of the replacement clock. Not only did London Clocks meet my wants and needs, they EXCEEDED my expectations and delivered a perfect Grandfather Clock to me before the date promised. I have had nothing but a positive involvement with London Clocks and Mr.Maples. I highly recommend to anyone looking for any type of clock, to check out London Clocks on the Internet - they are wonderful, sincere and honest people to deal with.

Regards,

Marlo
Phoenix, AZ

Thanks, Marlo. I'm so glad you had a good experience working with us. And, I hope you enjoy your clock for many years to come.
~Heather

Kind thoughts from Toronto

2009-01-06T10:35:00.004-05:00

Hi Gary!

First of all HAPPY NEW YEAR 2009!

We Gregory & Natilia from Toronto, would like to thank you

for bringing "time piece" to our home and lives.

We are absolutelly delighted with "city of Dover", works pefect, not a minute ahead nor behind in the week time.

Thank you Gregory and Natilia, your letter to us gave me a smile. It's always wonderful to hear back from customers who are enjoying their clock. Have a wonderful New Year.
~Heather

A holiday thank you from Wyoming.

2008-11-15T15:52:00.003-05:00

Gary,

I finally arrived home after 10 long months on the road. I was hoping I would arrive before you so I could meet with you but as fate would have it; I was destined to remain in the cities. I wanted to thank you for the diligence you put forth in delivering our new clock and the time you spent in setting it up for us. My wife was as impressed with your friendly demeanor and professional attitude as I was with the product you sell. It is everything your web page states...and more. With the miasma lingering over the internet these days; it is often difficult to trust web sites for anything other than research. You can’t imagine what hopes some may have when ordering on-line only to discover the product they ordered was not what they thought it would be.

You certainly erase any doubt in business ethics by the integrity you profess, simply predicated by your actions and words as a gentleman…a quality seldom witnessed in our present business society. As a former cabinet maker of 25+ years; the “Sir Arthur” is a beautiful heirloom and one that my daughter will be proud to inherit. Its stately presence adds to the warmth and charm of that room and makes it even much more inviting. As our needs dictate; we will always look to you first for any of our future furniture needs and I would be foolish to consider anyone else…again; many thanks Gary and many blessings sir.

Happy holidays to you and yours with warmest regards,

Paul L.
Cheyenne Wyoming

Thanks Mr.L for your kind words. Have a wonderful holiday, and enjoy your new clock.

-Heather

Some kind words from Indiana.

2008-09-02T15:25:00.000-04:00

Hello There!!
We just want to say thank you! The clock that we ordered was delivered and set up
about three weeks ago. It is awesome! My wife and I ordered it for our anniversary
gift to each other. Perfect gift! The gentleman that set it up was very fast and
friendly. We simply cannot thank you enough and hope that others recognize what
a wonderful deal they are getting when they order a clock from you. We have searched
numerous companies and clocks and there is no one who can beat the value and quality
that you offer. Thank you very much!!!
Rich & Lisa P.
Avon, Indiana
P.S.
The syrup is a big hit!!

Fan mail from Florida

2008-08-15T09:52:00.001-04:00

Hello Mr. Gary Maples:

It was my pleasure speaking with you last week and again this afternoon.

Thank you for all you kind words of advice. I appreciate your expertise and knowledge as the renowned Clock Master of London Clocks.

Thirty-five years of experienced clock making says a lot.

You have a great website; (complete with video); I feel like I have personally visited your workshop!

I have a habit of gabbing on the phone so please forgive me if I was a bit too chatty today. Perhaps I should not have engaged in a conversation of politics, fuel prices, and the airline industry woes?

Sadly to say, I doubt any of it will get better soon.

Mr. Maples, I am impressed with your business. I like a man who stands behind his product, and who is proud to put his name and reputation on it.

My father was very much like that too. He owned and ran a lighting business with my mother; they specialized in antique style street lighting with modern energy conveniences.

Dad recently passed away, but his legacy and many fond memories will continue.

I grew up in a home where he wound our grandfather clock every Sunday after Mass. I just can't imagine living with out those quarterly and hourly chimes!

Of all your many beautiful clocks, I like your simplest design, "City of Dover" which would be most suitable in my humble home.

I would be happy to send you photos of my living room, with my current Grandfather's clock, purchased about 21 years ago.

I just replaced the Hermle 561-853 Westminster single chime cable movement at a cost of $400, including tax and labor.

I bought this clock as an American Express Limited Edition Steinway "Christmas" clock; in 1987 for $2000, I believe.

The dial is decorated with an engraved brass holly motif and the pendulum is personally monogrammed.

It is a beautiful clock, with a hand rubbed Walnut finish; I should probably keep it...though I am not sure my only nephew and heir would appreciate its value and beauty.

Since you said this clock would not accommodate the tubular movement I desire, I guess it is now time to replace it with the one I wish.

So, with that said, please confirm my request for a new custom built London Clock...

City of Dover Grandfather Clock in Cherry Wood, in Sheffield Cherry finish, with the triple chime; Nine tubular Hermle movement, matching lyre pendulum, brass weights, and moon phase dial. (Deliver and installation included.) $3895 charged to my Visa Credit Card.

As per our conversation, please kindly exclude the mirrored back. (As that would be most difficult to keep clean, and rather redundant with the reflection from the nine brass tubes)

I wish to keep the lighted interior.

I look forward to hearing from you soon.

Of course, I gratefully appreciate any suggestions you may offer.

Respectfully,

Peter M. S.

Delray Beach, FL